Case study

Turning Around a Declining $600M IT Services Division

Client

Confidential Fortune 500 Technology Firm

Industry

Enterprise IT Services

Engagement Type

Division Turnaround, GTM Realignment

Duration

9 Months

Challenge

A Fortune 500 technology company was experiencing sustained revenue and margin decline in one of its largest services divisions. Internal silos, talent attrition, and unclear market positioning further exacerbated the issue.

Solution

Gide led a full turnaround strategy by re-segmenting the market, identifying core value propositions, and implementing a new delivery model. The engagement included leadership realignment, customer portfolio rationalization, and margin improvement plans, reversing decline and reigniting growth.

Key Initiatives:

Defined and productized a set of core advisory offerings including leadership assessments, organizational scalability audits, founder transition planning, and a bundled program for high-growth brands.


Developed messaging, positioning, and training to equip the sales team to sell advisory engagements alongside traditional recruiting work. Emphasis was placed on spotting signals, mapping value creation opportunities, and navigating objections.

Conducted live training and created ongoing playbooks to help recruiters evolve into trusted advisors capable of identifying upstream advisory opportunities and increasing wallet share.

Created repeatable delivery frameworks and client-facing materials to ensure high-quality execution, client alignment, and measurable impact.

Results

The firm successfully launched a high-margin advisory practice targeting both existing and new clients

Advisory opportunities are now being consistently identified by the sales team and bundled into broader client engagements

The firm’s market position has evolved from a talent provider to a trusted strategic partner for growing brands

Advisory engagements have increased client stickiness and opened doors for larger, multi-service relationships

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